Good product alone does not guarantee success in business. Satisfactory service
also plays an important role, so it can keep customers coming and coming
lagi.Namun begus services 'only', also not enough to make the wheels of business
turning. The product can be the same, but the price can be different. Factors
that differentiate the price, one of which is service. What make the restaurant
fried rice fried rice is more expensive than tektek? In fact, the ingredients
together, it feels more or less the same, even kenyangnya was the same. The
difference is in terms of presentation. Tektek fried rice served in a spurious
pickup in the atmosphere. While the restaurant fried rice served with a garnish
of supporters (cucumber, basil, tomatoes) are prettier-spoon dishes sparkling
clean. Waiters were friendly and able to pay 'owe' credit cards. A similar case
is why the prices of goods in the shops franchise (Indomart, Alfamart), in
contrast to the price of similar goods in the market. Because the franchise
stores, in addition to a clean place, you are also spoiled with air conditioning
and music that makes you feel comfortable and at ease when shopping. While in
the market, you just find the atmosphere of a crowded, the atmosphere is less
clean and orderly, as well as sultry as berbalanja. In conclusion, the factors
that distinguish the two cases above are examples of service. That said, good
service and satisfying a 'weapon' to bring in major profits. In fact, it could
well promote your business for free. Then, what kind of business services, which
can make customers come in a sustainable manner, so that your business profits
continue to rise? The following eight tips will be described best service to
customers or some pundits often refer to it as 8 bites of service, but I often
refer to it as 8 + bites of service, regardless of your business form:
A.
Access. Customers will easily call that good care of your business, if he has an
ease in filing a complaint. Can be by telephone. SMS, or a suggestion box. Make
sure the facility is available and monitored.
2. Responsiveness. Container
to make a complaint are available, but never responded to customer complaints.
Though he promised would soon be followed up. Dusty suggestion box should not be
allowed, as long unopened. Do not assume trivial suggestion box or SMS from the
customer. If left alone, the customer could then write in the newspapers, and
consequently the entire country came to know the 'disgrace' of your company. And
it was a black campaign that is hurting you.
3. Competency. Customer
attitudes can vary, if meraka dissatisfied. There is only silence, and then
never returned. There also did complain, shouting, "I want to talk to the
manager alone!" All that can happen if the front liners do not have the ability
to provide solutions in the field, may not have sufficient product knowledge.
Thus, the front liner, it must be smart and competent in their field.
4.
Courtesy. However, greet customers with a smile should be put forward. Greeting,
using a three-magic-words, like "Good morning, sir" or "Good afternoon, ma'am" a
duty that must be delivered to the customer to greet him. This hospitality will
make customers feel valued. If the customer is angry, but served with a smile,
his emotions are likely to go down.
5. Reliability. Keeping promises is a
must. Front liner is polite, but he said the food will be delivered within 10
minutes, it was 20 minutes, has not been served. Or, you sell electronic goods
at affordable prices, but it is difficult to obtain spare parts.
6. Speed.
In the current era as busy, the customer should not be allowed to wait or stand
in line too long. When customers ask for the bill, an employee you have to get
moving. Do not let him call other employees, only to be ignored again by reason
of the store was crowded.
7. Security. Customers should feel secure and
comfortable. Items left behind, such as wallets, should you send it. If no
address tercantung, keep customers coming back sampaia. Not only about the
goods, the safety factor here also means that you should be able to maintain the
confidentiality of customer data. For, a particular business, sometimes the
customer needs to maintain the confidentiality of privacy.
8. Tangible. He
said, the turnover of your business stand at 1 billion per month. But, why is
the building where your business is left untreated? Appearance of the front
liners are also not convincing. Kala is the case, how will customers believe
that your company can be trusted (bonafide)?
9. Professional. The customer
is never asked about how much your company assets, or how much it cost the
company to build a magnificent office building. Customers do not want to know
that affairs. Anyway, they will always demand to be treated well. That's it.
Thus, any complicated personal problems, you should be able to always be
professional with a separation between personal affairs and the affairs of the
company.
